1. Introduction
KVG Agri Farm (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place an order, or contact us through any of our forms or communication channels.
2. Information We Collect
We may collect the following types of information when you interact with our website or services:
Contact details such as name, email address, phone number and billing / shipping address.
Account information such as login details and order history.
Payment‑related information processed securely by our payment gateway providers (we do not store your full card details).
Technical data such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
Any information you choose to share when you contact us by email, phone, WhatsApp, or contact forms.
3. How We Use Your Information
Your information may be used to:
Process and deliver orders, including sending order confirmations, invoices, and shipping updates.
Respond to your queries, support requests, and feedback.
Operate, maintain, and improve our website, products, and services.
Send service‑related messages and, where permitted, updates about new products, offers, or content you may find relevant.
Comply with legal and regulatory obligations, including record‑keeping and fraud prevention.
4. Legal Basis for Processing (for applicable jurisdictions)
Where required by law, we process your personal information based on one or more of the following:
Your consent (for example, when you subscribe to a newsletter).
Performance of a contract (for example, to fulfil an order you place).
Compliance with legal obligations.
Our legitimate interests in operating and improving our business, provided these interests do not override your rights.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Enable core site functions such as shopping cart and login.
Understand how visitors use the site and improve user experience.
Remember your preferences (for example, language or region).
You can manage or disable cookies through your browser settings, but some parts of the site may not function correctly if cookies are turned off.
6. How We Share Your Information
We do not sell your personal information. We may share information with:
Service providers who assist us with website hosting, payment processing, shipping, analytics, email delivery, and other operational tasks.
Professional advisers, auditors, or authorities where required by law or to protect our legal rights.
These third parties are expected to use your information only to provide services to us and to protect it appropriately.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is fully secure, so we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting requirements. The exact retention period depends on the type of information and our obligations under applicable law.
9. Your Rights
Depending on your location and local laws, you may have rights such as:
Accessing the personal information we hold about you.
Requesting corrections or updates to inaccurate or incomplete data.
Requesting deletion of your information, subject to legal or contractual restrictions.
Objecting to or restricting certain types of processing.
Withdrawing consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
10. Third‑Party Links
Our website may contain links to third‑party websites, services, or social media platforms. We are not responsible for the privacy practices or content of those third‑party sites. You are encouraged to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so that we can delete it where required.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted will be deemed acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
KVG Agri Farm
Email: info@kvgagrifarm.com
Phone: +91 73491 31941